This website (ie https://eurofood.com.hk) is owned and operated by Euro Foodstuff (Hong Kong) Co., Ltd. (hereinafter referred to as the “Company”).
In these terms and conditions, the person to whom the company provides products or services and the person who is required to pay for the products or services provided by the company (hereinafter referred to as “you”) browse, use, and Transactions conducted on this website. You cannot change any terms and conditions. Please read these terms and conditions carefully before using this website. If you use this website or any part of it, you agree that you have read and understood these terms and conditions, and you agree to be bound by these terms and conditions.
In case of any discrepancies, the Chinese version of these terms and conditions shall prevail.
In case of any dispute, the company reserves the right to make the final decision.
1. General terms
1.1 The company will make every effort to ensure that the product information and prices listed on this website have been updated. And reserves the right to change product information and prices without prior notice.
1.2 All online orders are subject to the availability of relevant goods before final confirmation. If the company fails to provide any products or services you have ordered, the company will notify you by phone or email before delivery, and has the right to refuse to accept the order.
1.3 The prices of the products on this website and the prices of other physical or online shops may be different due to individual promotion.
1.4 The price of the product is based on the price on the day you order the product.
1.5 In the case that the product price is incorrectly listed, the company reserves the right to reject or cancel the order with the wrong price.
1.6 The company will make every effort to ensure the accuracy of the product pictures on this website, but it cannot guarantee that the pictures exactly match the actual product or are different from the actual size, size and color of the product.
1.7 If any products are sold out or out of stock, the company will not give advance notice.
1.8 Under no circumstances will our company provide on-site inspection, repair or replacement services.
1.9 If you trade on this website, it means that you have confirmed that you have read, understood and agreed to these terms and conditions.
2.Account registration and security
2.1 You must register as a member of this website before you can order our products through this website.
2.2 The customer agrees to provide true, accurate, up-to-date and complete personal information in order to go through the membership registration procedures of this website.
2.3 If there are any changes to your registered information, you must update it in “My Account” to ensure that the company can deliver the latest information to you.
2.4 The company has the absolute discretion to refuse or terminate registration for any person for any reason or in any form, and to cancel any account without prior notice.
2.5 After you successfully register your account, you promise to be responsible for ensuring the security of your account email and password to prevent unauthorized use, and be responsible for any activities and behaviors performed using your account. If you fail to comply with the above requirements and cause any loss or damage, the company shall not compensate or assume any responsibility for any related loss or damage.
2.6 The company is committed to protecting your personal data. The information you fill in will be collected, processed and stored in accordance with the “Personal Data (Privacy) Ordinance”, Chapter 486 of the laws of Hong Kong. For details, please refer to our company’s privacy statement [link to privacy policy].
3.Price and payment
3.1 All product prices on this website are calculated in Hong Kong dollars.
3.2 This website accepts PayPal, VISA, MasterCard, Maestro, American Express, FPS, PayMe and bank transfer Payment.
3.3 The company reserves the right to change the payment method for products on this website at any time.
3.4 You must pay the full amount of the order when you submit the order. If you are unable to make the payment, the company will not accept the order. The company will send a confirmation email after accepting the order. If you encounter any problems and cannot make the payment, please call +852 2857 9981 to contact our company’s customer service department to assist you in completing the transaction.
3.5 The company reserves the right to change the payment terms of any order at any time without prior notice.
3.6 The company reserves the right to terminate any suspicious orders without prior notice, and will not compensate or assume any liability for any loss or damage incurred.
3.7 The company will not take any responsibility for any payment fraud.
4.Delivery/Pickup Service
4.1 The company will ship the goods after confirming the payment, and the freight will be paid on collection.
4.2 The company provides delivery and self-pickup services. Members who have successfully ordered products through this website (hereinafter referred to as “members”) can choose the services they need.
4.3 The company will make every effort to ensure that the products purchased by members are in good condition at the time of shipment.
4.4 If the company has delivered to the designated place on the agreed date and time, but fails to contact the member or the recipient designated by the member (hereinafter referred to as the “recipient”), the delivery fails , The company will arrange delivery again, and has the right to charge additional shipping costs to members or recipients. The company will not be responsible for any loss or damage caused by the above circumstances.
4.5 When members or recipients receive the goods, they must immediately check the ordered products and count the quantity. If you find any problems with the product or do not match the ordered quantity, please indicate it in the receipt and immediately notify the company’s customer service department +852 2857 9981 to arrange replacement.
4.6.1 After confirming the order, members are not allowed to change the pick-up location or change to the delivery method to receive the goods.
4.6.2 When picking up the goods, members must immediately check the ordered products and count the quantity. If there is any problem with the product or the quantity does not match the order, please notify the staff of the company immediately.
4.6.3 Members must pick up the goods at the selected pick-up location within ten days after payment. 1% of the total face value of the ordered product).
4.6.4 Members need to pick up the goods in person at the designated pick-up location. If the member cannot go in person, he can entrust others to collect it on his behalf. The picker must present a copy of the order and an authorization letter signed by the member with the full name of the member, the full name of the picker and the ID number of the picker. After picking up the goods on behalf of the consignee, the company will receive an authorization letter for record.
4.6.5 If any information on the authorization letter is missing or the agent fails to show the order or authorization, the company has the right to refuse to let the agent pick up the goods.
5. Amendments and changes to terms and conditions
6.1 The company reserves the right to amend and change the above terms and conditions at any time without prior notice. In case of any disputes, the company reserves the right of final decision.
6.2 Before confirming any order, you must check these terms and conditions yourself. Once the order is submitted, it means that you have reviewed, understood and accepted the then effective terms and conditions.
6. Force majeure
• Due to fires, floods, accidents, riots, wars, government intervention, embargoes, strikes, labor disputes, equipment failures, or any other reasons beyond the control of the company caused or caused performance delays or failure to perform, the company Not responsible for it.